Delivery Frequent Asked Questions (FAQs)

Delivery FAQ

How long should my parcel take to arrive?

We post next working day via royal mail. Please take into account weekend and UK national/bank holidays. For Republic of Ireland and International orders please allow at least 5 working days.

How do I track my order?

There are 2 ways that you can track your order. Via the link we sent you in your complete order email ( please check your spam folder for our correspondence). Alternatively, log into your account – on our site https://www.mellowtan.com/track-order/

I have not received my tracking number/ confirmation email?

We get this ALOT, most of our correspondence is automated, so if you have not received our emails:
A) Check your spam folder
B) You’ve entered the wrong email at check out, simply log into your account and edit it.
All our mail is posted next working day via Royal mail and can be tracked here.

My parcel has not arrived.

PLEASE track your order before contacting us.
If your order is lost we shall investigate and take the appropriate action to resolve the issue. However, we no longer refund “returned to sender”, while we still guarantee delivery within the UK and Ireland it is up to you to fill in the order form correctly and ensure collection if delivery is missed. Any parcels marked “returned to sender” will no longer be refunded.

How do I know you've received my payment?

This process is done periodically by us manually, please allow adequate time for us to check during normal working hours. When we have confirmed your payment we will notify you by email that your order is being processed.

Do you do discount for bulk orders?

Yes, discount for up to 50 vials/kits are automatically added at checkout. For larger amounts please contact us. We can supply up till 1000 branded, we also have a non-branded option for orders off 100-10,000.

How safe is your site?

Our site is SSL certified, if you check your web browser address bar is should say “secure”. Also all our card payments are done by a third party highly trusted and PCI complaint payment gateway; we DO NOT have access to your card details.

I have placed an order i'm not too sure how to pay?

How to pay is clearly show on the how to pay page Here.

Is it legal to purchase, possess and use melanotan II?

To date, melanotan II is an uncontrolled and unregulated substance in most countries and no country or government regulatory body has ever approved of its use for humans. Hence, it is legal to purchase, possess and use melanotan II provided that it is for personal use. Nonetheless, governments have warned their citizen against the use of melanotan II because of its potential serious side effects.

Customs has seized my parcel.

To the best of our knowledge melanotan II is an uncontrolled and unregulated substance. If customs seized your parcel please send us a copy of your confiscation order and we shall work with you to resolve the issue.

Do you have a mailing list, where can I find out about your special offers?

No, as to date we do not keep a mailing list. However you can be the first to learn about our special offers via our social media links located at the footer (bottom) of this site.

I am having trouble with your site.

If you have any issues with our site we would be grateful to hear from you, please use the contact us form.