Delivery FAQ

How long should my parcel take to arrive?

We post within 24 hours of receiving your order by Royal mail first class signed, your parcel should arrive the following working day. For Republic of Ireland and International orders please allow 5 working days.

How do I track my order?

There are 2 ways that you can track your order. Via the link we sent you in your complete order email or on our site https://mellowtan.com/track-order/

How safe is your site?

Our site is SSL certified, if you check your web browser address bar is should say “secure”. Also all our card payments are done by a third party highly trusted and PCI complaint payment gateway; we DO NOT have access to your card details.

My parcel has not arrived.

You will need to contact us within 2 weeks of your purchase. We shall investigate and take the appropriate action to resolve the issue.

Is it legal to purchase, possess and use melanotan II?

To date, melanotan II is an uncontrolled and unregulated substance in most countries and no country or government regulatory body has ever approved of its use for humans. Hence, it is legal to purchase, possess and use melanotan II provided that it is for personal use. Nonetheless, governments have warned their citizen against the use of melanotan II because of its potential serious side effects.

Customs has seized my parcel.

To the best of our knowledge melanotan II is an uncontrolled and unregulated substance in the UK and most countries. Hence, it is legal to purchase and possess melanotan II. It is your responsibility to check the legal status of melanotan 2 in your country. Any countries where melanotan 2 is illegal shall be removed from our mailing.

However we do accept some responsibility for posting. Please keep your confiscation order from customs and we will work with you to resolve the issue.

Do you have a mailing list, where can I find out about your special offers?

No, as to date we do not keep a mailing list. However you can be the first to learn about our special offers via our social media links located at the footer (bottom) of this site.

I am having trouble with your site.

If you have any issues with our site we would be grateful to hear from you, please use the contact us form.

I did not receive an order conformation email.

Please check your spam folder. If it has still not arrived within 24 hours. Please contact us. Once your order is placed online you will receive a conformation email stating that your order is on hold until we receive payment. You will receive an email with your tracking details the night before posting. If there are any issues regarding your order we will contact you via email – we may also contact you via phone or text but only in unusual circumstances.
All our mail is posted via Royal mail first class signed for/ international tracked and signed and can be tracked here.

Do you do discount for bulk orders?

Yes. If anyone would like to purchase larger quantities we will provide a very generous discount based to the quantity 10- 10,000 vials.

I have placed an order i'm not too sure how to pay?

How to pay is clearly show on the how to pay page Here.